I have the new sky max hub (white one) WiFi dropping out and lights all changing colours

[JATcroft]

The WiFi keeps dropping out, exactly the reason why I upgraded from my old blue one a couple of months ago, and now I pay £5 per month extra.. I've done all the checks, rang and went through all the usual un plug it, reset it etc. when I run the checker on MySky it doesn't connect just says help make your connection better . The light sequence goes white working, to flashing amber, then red, then after a while green, then if it feels like it white. It cycles through this most nights now. Any ideas how to fix it please? 

[Chrisee · Accepted solution]

@JATcroft what the various colours indicate are explained here https://www.sky.com/help/articles/hub-lights-explained-max-hub however it is adnormal and it sounds like you have a dodgy unit. Therefore I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[JATcroft]

Thanks @Chrisee, much appreciated. I'll keep an eye out for the chat. 

[JATcroft]

Update @Chrisee  no Sky colleague did chat so I logged onto broadband checker as it dropped out I had to do it on 5G. As they were checking the prompt popped up to book an engineer for tomorrow. Thanks for your help.