Discussion topic: I have sky stream and my broadband keeps going down.?

This message was authored by: GaryJC1 · ‎13 Jun 2024

My hub has four lights and light number 2 and 4 change from Green to orange, everything then goes off (broadband WiFi, sky stream TV). After a few mins they turn back green and all comes back on but this now happens anything between 5 and 10 times per day.

Has anyone else had this issue?
thanks

This message was authored by: cookiemonsteruk · ‎13 Jun 2024

@GaryJC1

Can you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: Francamm · ‎13 Jun 2024

Having the same issue for weeks now..north wales

This message was authored by: Highlinder · ‎13 Jun 2024

@GaryJC1 & @Francamm Can you follow the directions below the next time your internet drops.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Discussion topic: I have sky stream and my broadband keeps going down.?

I have sky stream and my broadband keeps going down.?

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