I have plugged box in with wires and says can’t connect

[Libby16]

I need help with getting the internet to work 

[Hopeful1]

@Libby16 

You will need to detail a bit more.  What router is it, it will something starting with SR-something.

then, detail what cable you have put where.

good luck

[Libby16]

It's the new black box and I have plugged it into the phone but I have done everything sky showed me to do