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Discussion topic: I have not had any WiFi access since purchasing sky

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This message was authored by: LW53

Message posted on ‎24 Nov 2025 12:09 PM

I have not had any WiFi access since purchasing sky

Since purchasing Sky I have not had any WiFi access at all. I have followed the instructions for troubleshooting several times and it has never resolved the issue. 

I have been paying for a product I have never used. 

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎24 Nov 2025 12:32 PM

Re: I have not had any WiFi access since purchasing sky

@LW53 Have you tried contacting sky, they do offer an installation service if you are not able to do it yourself, they will also advise what it will cost! There is no detail's in your post for anyone to help as you do not say apart from following the guide!

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Superuser
This message was authored by: GD1

Message posted on ‎24 Nov 2025 12:34 PM

Re: I have not had any WiFi access since purchasing sky

Posted by a Superuser, not a Sky employee. Find out more

@LW53  You posted in the Broadband section so presumably it concerns this?  Whaen did you place the order?   What was the activation date provided?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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