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Discussion topic: I have no internet in my house, your system is saying I do!

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This message was authored by: James3311

Message posted on ‎12 Mar 2024 07:39 PM

I have no internet in my house, your system is saying I do!

We have no internet in the house, your 'test' is saying we do! This happens way to often. Can you sort asap

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎12 Mar 2024 07:57 PM

Re: I have no internet in my house, your system is saying I do!

Posted by a Superuser, not a Sky employee. Find out more

@James3311  You are talking to fellow customers in the forum, we  can't sort anything out.

 

What lights are showing on your hub?

 

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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