@adamcarl No ISP provides a guaranteed 100% uptime for broadband, the fact you stream over broadband won't stop it having an outage either due to a line fault or a wider area outage.
You are after all on a domestic ISP that offers no uptime or backup options.
What are the lights showing on the hub? have you ran this test? https://www.sky.com/help/home/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-...
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
