I have just updated to the new hub and the wifi is worse than ever

[Loraine4]

I have just updated my hub to the new faster one. Apparently. The WiFi is worse than ever and connection keeps dropping making it impossible to watch a video. I did not have this problem before 

[Highlinder]

@Loraine4  Which router do you have now from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Loraine4]

I have the sky max hub. The white one 

[Highlinder]

@Loraine4  Did you take out the broadband max subscription?

[Loraine4]

I did yeah.. was an extra £5 a month. Not sure what I'm paying for to be honest, it's worse than I had 😞 

[Highlinder]

@Loraine4  If have taken this out then you can get a free pod to help with the Wi-Fi in your property, but you will need to contact Sky on the phone to get them to send you one out.

[Loraine4]

Oh really. Is this the reason it keeps dropping out then? Maybe I should call them. Ty 

[Highlinder]

@Loraine4  Let us know how you get on with it.