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Discussion topic: I have just got a new router and my sky box won’t connect

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This message was authored by Gasman5 This message was authored by: Gasman5

I have just got a new router and my sky box won’t connect

I have just got a new sky router but my sky box won't connect. It can't find my ip address 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: I have just got a new router and my sky box won’t connect

Posted by a Superuser, not a Sky employee. Find out more

@Gasman5 depending on which Sky box you have but on Sky Q or SkyHD+ press the wps button until it starts flashing then do thecsame on your new hub - on the newer upright type of hub the wps button can be hard to see but it is onnthe right hsnd edge. On the latest Sky Stream pucks go into network settings go right to rest the connection and follow the instructions on screen for Sky broadbsnd.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Gasman5
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This message was authored by Gasman5 This message was authored by: Gasman5

Re: I have just got a new router and my sky box won’t connect

Hey, thanks for your answer, I have tried that several times now and it's not worked. I have a sky Q box and it's wired directly into my new max router so I have tried to connect via the wired option but that says "no IP address obtained" it does say I may need to remove the rubber cover on the rear of this box but I don't see that

This message was authored by Chrisee This message was authored by: Chrisee

Re: I have just got a new router and my sky box won’t connect

Posted by a Superuser, not a Sky employee. Find out more

@Gasman5 if you are using ethernet you do not need to do anything it should connect automatically. Try rebooting the Hub waiting until that is back up with a white light then rebooting the Q box. If it stillwont pick up an IP,address check the ethernet cable is not faulty - they do break - if still stuck call Sky as you msy have a dodgy unit. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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