I have just changed internet providers and can’t keep sky mini box connected

[Kateylou20]

I I have recently change internet provider and I can't keep my sky mini box connected. I connect it to sky q and then go to mini box and change channel and looses connection. I have even plugged the mini box straight into the router in there and it still happens. All other devices are working fine. Any ideas why sky box won't stay connected?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – Thanks for chatting to us Kateylou20. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂