I have booked a home move and don’t think I have the correct cable in the new house.

[Neil86]

I have a home move booked for next week but don't think the cable in the new house is fibre optic like my current line. They are planning to connect me through the line with no engineer visit how do I know if it's correct or not and who do I call to ask/tell them. 

thanks in advance

[cookiemonsteruk]

@Neil86 

Could you enter your full new address below and post the table and notes below after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[TimmyBGood]

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@Neil86 wrote:

 They are planning to connect me through the line with no engineer visit

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That would tend to indicate a Superfast connection over FTTC.

[jamesn123]

@Neil86 

If FTTP is available in the area you are moving to then this will be provisioned by an Openreach engineer on your install date.

If FTTP isnt available then this would be correct you'll get your connection through the existing phone socket.

[TimmyBGood]

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@jamesn123 wrote:

@Neil86 

If FTTP is available in the area you are moving to then this will be provisioned by an Openreach engineer on your install date.

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Or at some point in the following few months, depending on personnel availability, equipment scheduling, blocked ducts, trees in the way...

[TimmyBGood]

@Neil86 

The link which @cookiemonsteruk posted will show if there's FTTP in place, if it's available in the area but not yet installed at the address, or if there's only FTTC (or even ADSL) locally at present.  Available but not yet installed carries a small additional risk during a Home Move, because if something delays FTTP deployment (as I alluded to above) then there's unfortunately no option to use FTTC while this is resolved, and a few unlucky forum posters have found themselves without any broadband service for a considerable time as a result.

[Neil86]

I can't seem to post the image of what was reported after submitting my details don't know how to add the image

[Neil86]

 

[Neil86]

Id been signed out which was why I couldn't add the image not sure what any of it means maybe it makes sense to you guys.

[cookiemonsteruk]

@Neil86 

Ok, wbc fttp does exist . What does it say further down the notes ie ont exists or ont can be ordered

[Neil86]

 

 

[cookiemonsteruk · Accepted solution]

@Neil86 

It says ont exists.  Starting to think previous occupants made off with it

Check around for anything like this

 

If they have made off with it openreach can only accept an order for a new one on installation day

[Neil86]

Sorry for the delay only getting sorted now. Yes that box u sent the picture of was in the house and everything was turned on automatically at about 9am on the scheduled day. Thank you very much for your advice.

[Changingaddress]

Hello I am moving home on Friday 28th of June2024. My new home is a new build that is due to be completed in September. Can I put my account on hold from 28th of June until I can move into my new home. My new address comes up as an address on your list but then goes no further. It is not fully built yet.

[caesarome]

Sky doesn't allow accounts to be put on hold I'm afraid.