I have an old router and need it replaced

[Aidancjc]

I have an old router and need it replaced as it is faulty. There does not seem to be a mechanism to do this. Any ideas how I can speak to someone to request this ?? Thanks

[JimM1]

@Aidancjc What do you have, take a look at the link and say which one you have that matches the pictures!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[Aidancjc]

I have a "sky hub" but it's years old and sometimes just turns itself off

[JimM1 · Accepted solution]

@Aidancjc Here is the link you need to get the unit replaced foc.

www.sky.com/skyhuboptions

[Aidancjc]

That worked. Thanks a lot 🙂