I have an old router and I need upgrade.

[ivan27]

I have an old router and I need an upgrade.

[Chrisee · Accepted solution]

@ivan27 sky are in the process of replacing the black flat hubs models ER110 and ER115 and older as they wont comply with new regulations due to cone in next year. If you look at the picture in this link https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have if your hub looks like the ones in the lower row Sky will swap them if you call them. 

If however your hub is one in the top row Sky will only swap lije for like if your hub is faulty. The Sky Max hub will becsupplied if you add the Sky WiFi Max package. The very latest Gigafast+ hub is only supplied to customers on the new Gigafast+ service.

[ivan27]

thanks for the reply, can you send me the phone number where I should call

[Daniel0210]

@ivan27 

Dial 150 free from your Sky Talk landline or a Sky Mobile. 

[ivan27]

I don't have a landline or a Sky Mobile. I only have broadband and an o2 mobile phone

[Daniel0210]

@ivan27 

Okay. You have a landline as Sky Talk is bundled together with Sky Broadband but you've just chosen to not connect a handset which is fine.

These are the alternative methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.