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This discussion topic has been answered Discussion topic: I have an account specific question and can’t speak to anykbe

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This message was authored by: ChrisR4

I have an account specific question and can’t speak to anykbe

I am moving home next week. Have given the dates so why do I have to wait an extra week to get connected. There's no reason. Am I being charged for that week as well


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This message was authored by: SKY1992bf Answer

Re: I have an account specific question and can’t speak to anykbe

Posted by a Superuser, not a Sky employee. Find out more

@ChrisR4  Because openreach needs a minimum lead time of two weeks to prepare the connections sky has no control over this 

 

you can ask sky about the possibility of a credit for time without service once you are connected 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: I have an account specific question and can’t speak to anykbe

Posted by a Superuser, not a Sky employee. Find out more

@ChrisR4  Because openreach needs a minimum lead time of two weeks to prepare the connections sky has no control over this 

 

you can ask sky about the possibility of a credit for time without service once you are connected 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: ChrisR4

Re: I have an account specific question and can’t speak to anykbe

Thank you

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