0

Discussion topic: I have a red light on the los

Reply
This message was authored by: Eugene6

I have a red light on the los

I have a red light on the los on the open reach (isp?) And then no Internet light on the router. So no Internet working, how do I fix this?

 
 

Thanks

Reply

All Replies

This message was authored by: Chrisee

Re: I have a red light on the los

Posted by a Superuser, not a Sky employee. Find out more

@Eugene6 the Openreach unit is called an ONT and the red light means it is not receiving an optical signal which means there is an issue either with the fibre line or the equipment in the exchange that generates the signal. Effectively there is little you can do yourself except checking the pigtail cable is plugged in under the ONT. 

Quickly run the service checker in the My Sky app using a mibile connection as thst shoulld tell you if Sky already are aware of an issue affecting your line. If they aren't call them so they can get Openreach tonrepair the fault.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply