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Discussion topic: I have a phone that connects to the internet when I installed my new hub it was all working not now

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This message was authored by: Claire04031974

Message posted on ‎10 Dec 2024 09:27 AM

I have a phone that connects to the internet when I installed my new hub it was all working not now

I had a problem with my internet phone so you supplied me with a new hub when first installed my phone worked but now isn't working

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎10 Dec 2024 09:37 AM

Re: I have a phone that connects to the internet when I installed my new hub it was all working not

Posted by a Superuser, not a Sky employee. Find out more

@Claire04031974 

 

Is that a white Max Hub?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎10 Dec 2024 10:29 AM

Re: I have a phone that connects to the internet when I installed my new hub it was all working not

There have been a few posts recently of VOIP phones stopping working with the SR213 Hub. This thread is raised by someone knowledgable, so maybe keep an eye on that for a resolution, as it appears Sky's frontline staff are unable to assist.

 

Maybe a superuser can get this raised as a group issue, to save individuals from keep having to re-invent the wheel each time it's encountered.

 

The report in the referenced thread that filling in the VPN form is now apparently blocked is a concern.

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This message was authored by: TimmyBGood

Message posted on ‎10 Dec 2024 10:32 AM

Re: I have a phone that connects to the internet when I installed my new hub it was all working not

Posted by a Superuser, not a Sky employee. Find out more
@FLC wrote:

 

Maybe a superuser can get this raised as a group issue, to save individuals from keep having to re-invent the wheel each time it's encountered.

 

I've done so.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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