I have a message on my TV saying I do not have internet

[Ciara24]

My TV says "it looks like you do not have internet connection right now".  I've completed the troubleshooting and it's still down

[Tom-W19]

Hi @Ciara24 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147