I have a flashing red LOS light on my box.

[MikeHarte]

Dear Sky,

I am absolutely fed up with the abysmal state of my broadband service. We literally just got our new broadband installed and within 30 mins the red LOS light on my router has been flashing incessantly. I have lost count of the number of times I have attempted to contact your so-called "customer service" department, only to be met with endless waiting times and automated responses that offer absolutely no solutions. It is beyond frustrating to pay for a service that is consistently failing to deliver. This negligence is not only unacceptable but also a blatant disregard for your customers. I demand immediate action and a resolution to this ongoing issue, or else I will not hesitate to take my grievances to higher authorities. Your negligence and lack of accountability are truly appalling.

Flashing red LOS light. I've looked it up and it means there is a broken cable. I literally got it installed 3 days ago. Brutal service.

please send us out a technician and help us out.

[TimmyBGood]

---

@MikeHarte wrote:

 I demand immediate action and a resolution to this ongoing issue, or else I will not hesitate to take my grievances to higher authorities.

---

Unfortunately domestic broadband does not come with 'immediate action' and the 'higher authorities' (either Ofcom or Comreg) do not even attempt to enforce any such thing: it's simply unrealistic at domestic subscription rates.

You'll need to persist with reporting the outage to Sky: they book Openreach (or the equivalent in RoI) to investigate.

The current Openreach target for domestic faults is resolution within two working days: they report to Ofcom that they achieve this around 85% of the time.

[TimmyBGood]

---

@MikeHarte wrote:

Flashing red LOS light. I've looked it up and it means there is a broken cable.

---

'LOS' is a rather wider 'Loss Of Signal' or 'Loss Of Service': a physically broken optical fibre is one possible cause but there are many others.

[MikeHarte]

Do you know the best number to contact them on by any chance? Feel like I've just been getting robots all day. 

Wouldd be massively appreciated.

[cookiemonsteruk]

@MikeHarte 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[TimmyBGood]

---

@cookiemonsteruk wrote:

@MikeHarte 

Contact sky on 150 from your sky landline

---

Sadly with LOS there won't be any Sky landline...

[cookiemonsteruk]

@TimmyBGood 

D'oh , what was i thinking 😁👍

[MikeHarte]

I've tried all these things and still no luck even getting anywhere remotely near a human. I know my fibre cable is broken now, I just need them to send me a technician. Impossible bunch to get in contact with. 

[TimmyBGood]

@MikeHarte 

I'll try escalating your post here.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[MikeHarte]

That would be brilliant if you could. Thanks v much!

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to MikeHarte.

[MikeHarte]

Hi Addie, 

where do I see this invite? 

thank you

[TimmyBGood]

@MikeHarte 

When logged in to the forum, a 'coloured chat bubble on the bottom left of your screen' should appear.

Apparently in Safari on an iThing the Apple security can get in the way though.

[MikeHarte]

Still no answer. When will this get sorted?

[jamesn123]

@MikeHarte 

Did you chat with Sky?