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Discussion topic: I have WiFi max but poor signal strength in one room

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This message was authored by: RobSunter

I have WiFi max but poor signal strength in one room

We have upgraded to fibre broadband and WiFi max but we still struggle for signal in one room of the house. 

The house is a U shape and the router is in the middle but cant get a full consistant signal in the living room. Netflix will buffer and web pages take a long time too load. 

All works great in other parts of the house. 

Thanks

Rob 

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This message was authored by: TimmyBGood

Re: I have WiFi max but poor signal strength in one room

Posted by a Superuser, not a Sky employee. Find out more

@RobSunter 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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