I have Sky Broadband Fibre working fine however i can not see that in my Products, Nor the contract

[Deepak]

I have Sky Broadband Fibre working fine however i can not see that in my Products, Nor the contract and any details like billing etc.

I am receiving the email, and the internet is working fine from approximate a week however when i check in my App or account, i can not see anything and it shows that i do not have any Product & Service from Sky

[Highlinder]

@Deepak  Have you only joined Sky broadband and what colour router do you have?

[Deepak]

Hello @Highlinder , I have joined Sky about 3 weeks ago and the service started about a week ago
I have the White colour Router 

[Highlinder]

@Deepak  So you are unable to make any changes to your broadband settings or is it even showing you have broadband on your account?

[Deepak]

I can not see anything on my account and you are correct in understanding that i can not even see even showing any broadband on my account @Highlinder 

[Highlinder]

@Deepak  You can either give Sky a call or the community can escalate this for you. To see what is going on with your account.

[Deepak]

Looking for the the @Community  to escalate

[Highlinder]

@Deepak I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Greenfingers001]

Thanks for escalating this. We’ve sent @Deepak an invite to chat.

[Deepak]

Thank you @Greenfingers001 for the private chat, I have raised the issue in the private chat and looking forward for the reply

Thank you so much for the help @Highlinder