Discussion topic: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,
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Message posted on 13 Jun 2024 05:51 PM
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I had sky fibre installed by sky, but the installer damaged my property, 4 months later,
When they installed the fibre, the engineer from sky damaged the render on the front of my house, 4 months later and numerous calls to sky, and sky to others the situation is the same, I still have my damage
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Message posted on 13 Jun 2024 05:59 PM
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Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,
@Tfont I'm not sure what you want fellow customers to do or advise as Sky are already aware.
Have you chased them up? Raised a complaint? https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/
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Please note I only provide help on the main forums and not via PM, PM's are switched off.
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Message posted on 13 Jun 2024 06:04 PM
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Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,
Done everything, like I said it's now 4 month, I want to complain to someone higher than sky, there a world wide company, I'm a little person
Message posted on 07 Jun 2025 10:31 AM
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Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,
There used to be a company based in Hertfordshire that carried out all sky repairs. They had guys all over uk.
I worked for them, not sky.
They would get complaint and send it out to whichever area it was.
I know the main guy Andy retired to Spain.
Dunno if it's still going, I think Sky took the repairs on in-house.
The company was called N A Carpentry
Message posted on 07 Jun 2025 10:46 AM
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Re: I had sky fibre installed by sky, but the installer damaged my property, 4 months later,
@Tfont if you haven't already done so make a formal complaint see How to make a Sky complaint | Sky Help | Sky.com
The issue is likely to be caused by the fact the installation of new fibre lines is Openreach's respomsibility not Sky's but the complaint system requires an answer within 8 weeks when you can take the issue to independent arbitration.its worth getting an estimate for the repair.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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