I got broadband Sky Hub but I do not have ONT device in my home, what should I do?

[Alcore97]

I recently received the router you sent me, but I am unable to connect it because I do not have an Ethernet outlet or an ONT (Optical Network Terminal) device in my home.

I don't understand because in the Web it says that there is broadband available in my EirCode.

Could you please send a technician or provide assistance to help set this up properly?

Thanks!

[jamesn123]

Hi @Alcore97 

Has your activation date passed yet? Usually if there is no ONT present you would get an engineer attend on the activation date to install one.

[Alcore97]

Hey! The activation date is just today! So i'm assuming if when they active my broandband and does not works they will send me a technician? Thanks! 

[jamesn123]

@Alcore97 

Yes if the activation date passes and you are without service you can just let Sky know and they will send an engineer.