Discussion topic: I feel as if I have missing cables for broadband

This message was authored by: Alfie10 · ‎28 Feb 2024

My activation date is today I got a message saying it is activated however on the set up guide it says I need a purple wire which I do not have

This message was authored by: JimM1 · ‎28 Feb 2024

@Alfie10 Here is the online guide if you wish to run on your mobile.

This message was authored by: TimmyBGood · ‎28 Feb 2024

A cable with a purple RJ11 plug would be appropriate for an FTTC connection to an Openreach wall socket.

For FTTP, the connection is by ethernet cable to an Openreach ONT ('fibre modem')

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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