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Discussion topic: I feel as if I have missing cables for broadband

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This message was authored by: Alfie10

Message posted on ‎28 Feb 2024 09:55 AM

I feel as if I have missing cables for broadband

My activation date is today I got a message saying it is activated however on the set up guide it says I need a purple wire which I do not have 

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎28 Feb 2024 11:50 AM

Re: I feel as if I have missing cables for broadband

@Alfie10 Here is the online guide if you wish to run on your mobile.

Setting up your Sky hub | Sky Help | Sky.com

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This message was authored by: TimmyBGood

Message posted on ‎28 Feb 2024 12:02 PM

Re: I feel as if I have missing cables for broadband

Posted by a Superuser, not a Sky employee. Find out more

@Alfie10 

 

A cable with a purple RJ11 plug would be appropriate for an FTTC connection to an Openreach wall socket.

 

For FTTP, the connection is by ethernet cable to an Openreach ONT ('fibre modem')

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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