I don't want a discussion, I want to speak to someone?

[Shenaling]

Upgraded broadband is terrible. It's affecting my work and entertainment.  It's installed in an area I didn't want and I need a customer service person to speak with to sort this out!

[Daniel0210]

@Shenaling 

Then you'll need to contact Sky.

l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

[peter-marlow+1966]

You are not talking to sky on here we are all fellow customers on here you need to call sky about your issues 

[JimM1]

@Shenaling The position that it is installed in, can you not relocate the hub to where you wish it to be by using a longer cable if that is what is needed! If a Fibre upgrade then a longer Ethernet cable to do as needed!

[Taco1]

i know but i was sent here!! i just want to speak to customer service is there a number?

[Daniel0210]

@Taco1 

Is your Broadband issue something we can help with to save you contacting Sky? 

[icesteelman]

Hi @Taco1 

Sky make it temendously difficult to speak to any one in person - I know of no other company so bad as them. However, if you go to this webpage https://www.sky.com/help/accessibility-information/support-with-other-needs/articles/support-with-ot...

and then

1. Click the "No, I still need help" button near the foot of the page

2. Click the "I'd prefer to get in touch" button near the foot of the page

3. Check the "I've tried all the steps and info above and they didn't help" near the foot of the page

4. Then click the "get in touch" button next to the checkbox

5. You can then use live chat OR click the link "Choose more options" which then...

6. Press the "call us" button and a phone number appears which I am not allowed to post here (Who knows why this is, they just don't like talking to people?).

Even then, when you call the number you get numerous options as they still try to avoid connecting you. Staying quite for me didn't work as the line just disconnected after a few seconds. I ended up selected some options that I can't recall that eventually got me in a queue and talkign to someone.

Wish you luck if you try phoning ........