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Discussion topic: I don't have any master socket in my new apartment

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This message was authored by: Wizdom

Message posted on ‎03 Apr 2025 09:43 PM

I don't have any master socket in my new apartment

I just bought sky broadband and discovered the master socket in my apartment is virgin. I have tried connecting but it is not compatible.

 

Please I need help with sky master socket.

 

Thank you 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎03 Apr 2025 10:16 PM

Re: I don't have any master socket in my new apartment

Posted by a Superuser, not a Sky employee. Find out more

@Wizdom 

 

Could you enter your full address in the link below and post the table and notes after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎03 Apr 2025 10:19 PM

Re: I don't have any master socket in my new apartment

Posted by a Superuser, not a Sky employee. Find out more

@Wizdom 

 

Also when is your activation day?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Wizdom

Message posted on ‎04 Apr 2025 09:29 AM

Re: I don't have any master socket in my new apartment

My activation was yesterday, 3/4/25

 

It's a broadband hub

 

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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎04 Apr 2025 09:58 AM

Re: I don't have any master socket in my new apartment

Posted by a Superuser, not a Sky employee. Find out more

@Wizdom 

 

Unfortunately you'll need to contact sky

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

To arrange an openreach engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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