I don't have a green light on my connection

[leecollins13052]

I don't have a green light on my connection? 

[Chrisee]

@leecollins13052 using your mobile connect to the My Sky app and run the connection test as that will tell you if there iis a known fault if thst is clear call Sky and report the fault. There are loads of issues currently mainly caused by the recent heavy rain so the Openreach engineers are very busy so it may take a while for them to get to your job.

[Tom-W19]

Hi @leecollins13052 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Tom-W19]

Hi @leecollins13052 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.