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Discussion topic: I'd like to no when I'll receive my WiFi box as I just received my TV box today but my WiFi doesn't

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This message was authored by SophieWest92 This message was authored by: SophieWest92

I'd like to no when I'll receive my WiFi box as I just received my TV box today but my WiFi doesn't

Basically I ordered my WiFi and TV box yesterday and I received my TV box today and I haven't received my WiFi box yet my WiFi goes live on 24th
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: I'd like to no when I'll receive my WiFi box as I just received my TV box today but my WiFi does

Posted by a Superuser, not a Sky employee. Find out more

@SophieWest92 

 

Your sky hub can be sent out to be with you anytime up until the day before your broadband activation

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by Ajijic This message was authored by: Ajijic

Re: I'd like to no when I'll receive my WiFi box as I just received my TV box today but my WiFi does

I have exactly the same problem except I made my order on the 24 January and received my tv box yesterday and I supposedly go live on the 3rd of February. so I guess they will send my router next week but it is worrying because no one said anything about the boxes being delivered separately.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I'd like to no when I'll receive my WiFi box as I just received my TV box today but my WiFi does

Posted by a Superuser, not a Sky employee. Find out more

@Ajijic wrote:

it is worrying because no one said anything about the boxes being delivered separately.


That's because Sky is rather bad at imparting the relevant information on lead times.  Stream pucks are despatched 'next day', but Hubs are timed to arrive shortly before the scheduled broadband activation date, which is typically a minimum of ten working days after the order is placed.

 

It's important to remember that Sky Stream (subscription television) and Sky Broadband (internet access) are entirely different products even when ordered together.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I'd like to no when I'll receive my WiFi box as I just received my TV box today but my WiFi does

Posted by a Superuser, not a Sky employee. Find out more

@Ajijic 

I believe DPD deliver pucks. Hubs are delivered by Royal Mail so you should receive a notification when it has been dispatched. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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