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Discussion topic: I cant connect my HP deskjet 3762 to my new broadband

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Message posted on ‎25 Sep 2024 10:36 AM

I cant connect my HP deskjet 3762 to my new broadband

Ive upgraded my sky broadband and now my HP deskjet 3762 will not connect to it . I

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This message was authored by: cookiemonsteruk

Message posted on ‎25 Sep 2024 10:38 AM

Re: I cant connect my HP deskjet 3762 to my new broadband

Posted by a Superuser, not a Sky employee. Find out more

@T+E 

 

Which sky hub do you have. Black or white?

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Message posted on ‎25 Sep 2024 10:43 AM

Re: I cant connect my HP deskjet 3762 to my new broadband

It's White

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This message was authored by: cookiemonsteruk

Message posted on ‎25 Sep 2024 10:49 AM

Re: I cant connect my HP deskjet 3762 to my new broadband

Posted by a Superuser, not a Sky employee. Find out more

@T+E 

 

You would need to go to your my sky app and disable the 5ghz wifi and turn off any device used to control the printer.  When you turn that device back on it should only see the 5ghz signal at that stage sign on as you normally would

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎25 Sep 2024 10:50 AM - last edited: ‎25 Sep 2024 10:51 AM

Re: I cant connect my HP deskjet 3762 to my new broadband

Posted by a Superuser, not a Sky employee. Find out more

@T+E 

 

That printer model is approaching a decade old, so for a white Max Hub you'll almost certainly need to use the My Sky app to move the wireless security from WPA3 to WPA2-PSK.

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