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This discussion topic has been answered Discussion topic: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

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Message posted on ‎23 Jan 2024 03:09 PM

I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

When posting a question on Google about sky issues it finds answers in the helpforum.sky.com but my computer or phone will not connect to that forum when on WiFi. Its like sky router is blocking connection

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Message posted on ‎23 Jan 2024 09:47 PM

Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

@WilsonG 

 

Try either disconnecting the broadband by the router interface or turning off the router for about an hour to obtain a new public IP address, and try again.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.

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Message posted on ‎23 Jan 2024 03:54 PM

Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@WilsonG  What is the error that you are getting when trying to access the forum on Wi-Fi.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎23 Jan 2024 04:15 PM

Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

Hi Highlinder

 

It Just says Page is working just now. Been same for a week.. OK on phone with WiFi off..

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Message posted on ‎23 Jan 2024 04:49 PM

Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@WilsonG  Have you tried to delete the browser cache and cookies for the forum and have you tried a different browser?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎23 Jan 2024 06:41 PM

Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

Hi. 

 

I am using Edge on computer. Have deleted all cache and cookies, makes no difference.  Phone using on Chrome and also just gets " page is not working right now"  unless WiFi is off and it's no problem

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This message was authored by: mae-3 Answer

Message posted on ‎23 Jan 2024 09:47 PM

Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

@WilsonG 

 

Try either disconnecting the broadband by the router interface or turning off the router for about an hour to obtain a new public IP address, and try again.

-------

Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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Message posted on ‎25 Jan 2024 11:41 AM

Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

Thanks very much. This sorted it out. Switched all off for an hour, booted up , cleared cookies, cleared cache and all good now. Ta

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