I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi

[WilsonG]

When posting a question on Google about sky issues it finds answers in the helpforum.sky.com but my computer or phone will not connect to that forum when on WiFi. Its like sky router is blocking connection

[Highlinder]

@WilsonG  What is the error that you are getting when trying to access the forum on Wi-Fi.

[WilsonG]

Hi Highlinder

It Just says Page is working just now. Been same for a week.. OK on phone with WiFi off..

[Highlinder]

@WilsonG  Have you tried to delete the browser cache and cookies for the forum and have you tried a different browser?

[WilsonG]

Hi. 

I am using Edge on computer. Have deleted all cache and cookies, makes no difference.  Phone using on Chrome and also just gets " page is not working right now"  unless WiFi is off and it's no problem

[mae-3 · Accepted solution]

@WilsonG 

Try either disconnecting the broadband by the router interface or turning off the router for about an hour to obtain a new public IP address, and try again.

[WilsonG]

Thanks very much. This sorted it out. Switched all off for an hour, booted up , cleared cookies, cleared cache and all good now. Ta