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Discussion topic: I cannot Get WiFi in a number of my rooms

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This message was authored by: Rob1966ok

I cannot Get WiFi in a number of my rooms

I have run the checker and it says it fine but I am actually in my bedroom with no WiFi and using 4G so how can it be fine?

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This message was authored by: TimmyBGood

Re: I cannot Get WiFi in a number of my rooms

Posted by a Superuser, not a Sky employee. Find out more

@Rob1966ok 

 

The Checker doesn't assess room by room coverage.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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