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Discussion topic: I can't login to my sky WiFi it says invalid password

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This message was authored by: Beniamin1

I can't login to my sky WiFi it says invalid password

I can't login to my sky WiFi it says invalid password
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This message was authored by: Chrisee

Re: I can't login to my sky WiFi it says invalid password

Posted by a Superuser, not a Sky employee. Find out more

@Beniamin1 Carefully check the password printed on the hub as it is quite easy to misread a letter for a number or vice versa. If you are still stuck tell your device to dorget the connection, reboot it and try again as some devices can have issues with previous wifi passwords not clearing properly from memory meaning they can't accept the new one.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Craig12341

Re: I can't login to my sky WiFi it says invalid password

Trying to connect to WiFi and sky punk to WiFi and saying invalid password all time 

This message was authored by: Chrisee

Re: I can't login to my sky WiFi it says invalid password

Posted by a Superuser, not a Sky employee. Find out more

@Craig12341 assuming you have followed the advice in my earlier post reset the Sky hub. 

If you have a black hub find the reset pin and press it in until the power led blinks which takes 20 seconds. On a white hub press and hold in the wps button until the led starts blinking green and release. The hub will then revert tonfactory settings so the password will match the label

 

However save yourself the effort by using the WPS option. On the  puck choose the Sky hub option and then press the wps button on either hub for a few seconds to put the hub into WPS mode which will link to the puck in under a minute if it doesnt the hub is too far from the puck.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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