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This discussion topic has been answered Discussion topic: I can receive my heartinternet IMAP emails but can't send them, why?

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Message posted on ‎21 Aug 2024 09:51 AM

I can receive my heartinternet IMAP emails but can't send them, why?

I have an email for business setup with HeartInternet, I use IMAP via OUTLOOK on my PC to use the email, it recieves emails perfectly but doesn't send them.

Im using all the correct details for Outgoing emails, Port 587, STARTTLS etc, am i missing something, is Sky blocking the ports?

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Message posted on ‎21 Aug 2024 09:56 AM - last edited: ‎21 Aug 2024 09:57 AM

Re: I can receive my heartinternet IMAP emails but can't send them, why?

Posted by a Superuser, not a Sky employee. Find out more

@Pyrosilvathon  What has your email provider advised as it is them you need to speak to. 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Message posted on ‎21 Aug 2024 09:56 AM - last edited: ‎21 Aug 2024 09:57 AM

Re: I can receive my heartinternet IMAP emails but can't send them, why?

Posted by a Superuser, not a Sky employee. Find out more

@Pyrosilvathon  What has your email provider advised as it is them you need to speak to. 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎21 Aug 2024 10:22 AM - last edited: ‎21 Aug 2024 10:49 AM

Re: I can receive my heartinternet IMAP emails but can't send them, why?

Posted by a Superuser, not a Sky employee. Find out more

@Pyrosilvathon 

 

Heart Internet themselves appear to suggest SMTP Port: 465 (SSL)

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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Message posted on ‎21 Aug 2024 11:29 AM

Re: I can receive my heartinternet IMAP emails but can't send them, why?

Thank you @GD1, contacted my provider, they told be I had Spam blocked myself by using the word test in email titles, and all is now sorted. Thank you

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