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Discussion topic: I am unable to connect my new sky max router

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Avatar for Ndp1206
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This message was authored by: Ndp1206

Message posted on ‎13 Nov 2024 10:29 PM

I am unable to connect my new sky max router

I have received my new router 

completed the installation waited the recommended 20 mins for it to update but this has not happened 

I have no internet and via the app I just get the spinning circle 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎14 Nov 2024 08:12 AM

Re: I am unable to connect my new sky max router

Posted by a Superuser, not a Sky employee. Find out more

@Ndp1206 have you connected your devices to the new hub's wifi using the details printed on the hub or on the card included in the box or usingbthe QR code using a phone's camera? Do they show as being connected? Is the hub showing a white light indicating it is connected to the line?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for JackM1
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This message was authored by: JackM1

Message posted on ‎14 Nov 2024 08:36 AM

Re: I am unable to connect my new sky max router

I am getting the same. The Wi-Fi is available but says unable to connect. I have to reset it to connect again, and then it will drop out and I have to reset it again. I've only had it 4 days!

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