Discussion topic: I am trying to set up hub I was sent due to changes in December to security updates.
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Message posted on 12 Dec 2025 05:12 PM
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I am trying to set up hub I was sent due to changes in December to security updates.
The microfiber plug doesn't click when I put it in phone socket. When I plug in the hub I get power and WiFi but no Internet. After waiting for hours I have given up and tried putting the old hub back on. The plug clicks when I put it in the socket, I have put the old wires back in the old hub. I get power and WiFi but no Internet. Does this mean my wall socket is not working? And if so what should I do? There does not appear to be a physical person I can talk to.
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Message posted on 12 Dec 2025 05:31 PM
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Re: I am trying to set up hub I was sent due to changes in December to security updates.
@janetlh Here is the Electronic version for getting started. Every sky Hub is covered with all the different connection types!
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
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