I am the primary account holder and want to register that i am moving home

[Petepip]

Every time I click to register that I am Moving Home, I get a message to say that I must be the primary account holder. After that it just takes me back to the home page. Very frustrating. What am I doing wrong?

[Tom-W19]

Hi @Petepip 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[jamesn123 · Accepted solution]

@Petepip 

Usually happens when you are using a Sky ID that isnt the primary one or if you haven't yet linked your Sky ID to your account number