I am new to Sky as a prIP address stated as not in UK, also all Facebook messages are in German Why?

[Annawatch]

I have been informed since I joined Sky that I am outside of the UK. Why as I never go abroad.

also all Facebook and some other social media notes are in German!

I am an OAP and live in the UK, do not know any German people.

why is my IP address listed as not in the UK.

[Annie+UK]

I have moved your thread to a more appropriate forum

[Jynxy]

can you go here https://www.whatismyip.com/ and reply back via private message the details in the green box .

Please do not post on here.

[Highlinder]

@Annawatch  If you are still having this issue might want to try switching your router off for around an hour to get a new public IP address, as just re-starting the router might just give you the same IP address back,

[Annawatch]

Hi highlander, super user,  

did as said switched router off, unplugged for five hours. Easy to reconnect but in Lottery sign in I remain outside the UK.

I only went a mile away from base in Northumberland.! Certainly did not see the Isle of manny or the many legged monster.

I give up as I can do without frittering my money away, I wrote to them and with all their resources did not offer any help.

So thanks for the suggestion on community feedback.  @Annawatch 

[Annawatch]

My IP is with the Sky router installed in my house in Northumberland UK. I have not ever moved  outside anywhere! How can my IP address be reset to England UK.?

[Highlinder]

@Annawatch  Leave it off for an hour and see if you are then given a new IP address.

[Jynxy]

@Annawatch do you use a vpn by any chance ? or does your antivirus have one built in such as avast?

Would be helpful with the ip address so we can see what is going on.

Thanks

[Annawatch]

Again and again National loterry states my IP address is outside the UK? Definitely not, I have asked both Sky EE and the lottery to correct this. Plus completed an answer from the community to switch off for many hours the router and reboot. No it did not work! What next? 
leave Sky and find a new provider?

[Chrisee]

@Annawatch the lottery location detection is not perfect. First thing again is what does the Whereismyipaddress.com site telling you?

Are you using an Aple device set to private browsing by any chance?