26 Mar 2024 11:57 AM
26 Mar 2024 12:11 PM
Posted by a Superuser, not a Sky employee. Find out moreBe useful if you could tell us any error messages that appear or post a screenshot?
26 Mar 2024 12:22 PM
The error it's showing is Failed to connect to network.
26 Mar 2024 12:25 PM
Posted by a Superuser, not a Sky employee. Find out morePlease tell us the model of your Sky hub as well as the Make & Model of your tablet
26 Mar 2024 12:36 PM
Sky hub model is Hub 6 SR213-02-UK-wht-VP1
While the tablet is XGODY_TAB10_EEA_V2
26 Mar 2024 12:49 PM
Posted by a Superuser, not a Sky employee. Find out moreIts quite common for Chinese products like this to struggle to connect, you may need to split the WiFi bands of your router
https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610
You may also need to ensure that your router is not using channel 11 or above as some Chinese chipsets do not connect to higher channels.
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