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This discussion topic has been answered Discussion topic: Hub update email….confused about my router

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Message posted on ‎04 Feb 2025 09:25 AM

Hub update email….confused about my router

Hi, I have received the email, like other people  judging from posts on here, about changing my hub.  I am confused as to whether mine will need replacing. I had a broadband issue not long  ago and was sent a new router which is the SR203 ...is this one affected does anyone know? Thanks.

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This message was authored by: GD1 Answer

Message posted on ‎04 Feb 2025 09:26 AM

Re: Hub update email….confused about my router

Posted by a Superuser, not a Sky employee. Find out more

@Suze505  That hub is not affected it is the Sky Q hubs that are.  You have a more up to date hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: GD1 Answer

Message posted on ‎04 Feb 2025 09:26 AM

Re: Hub update email….confused about my router

Posted by a Superuser, not a Sky employee. Find out more

@Suze505  That hub is not affected it is the Sky Q hubs that are.  You have a more up to date hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Suze505

Message posted on ‎04 Feb 2025 09:55 AM

Re: Hub update email….confused about my router

Ah thanks so much 👍

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Message posted on ‎07 Apr 2025 12:16 PM

Re: Hub update email….confused about my router

My hub is an SR 102 will that need updating 

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Message posted on ‎07 Apr 2025 12:20 PM

Re: Hub update email….confused about my router

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@Worried 

Emails or letters are being sent out to affected customers in batches. Have you received notification yet? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Message posted on ‎07 Apr 2025 12:22 PM

Re: Hub update email….confused about my router

Yes I received the letter a few days ago

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Message posted on ‎07 Apr 2025 12:27 PM

Re: Hub update email….confused about my router

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@Worried 

Then follow the instructions on the letter and a replacement hub will be sent out within a few days for you to immediately change. Mine arrived within 2 working days. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎07 Apr 2025 08:28 PM

Re: Hub update email….confused about my router

Tried that it gives no instructions whats so ever 

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Message posted on ‎07 Apr 2025 08:33 PM

Re: Hub update email….confused about my router

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@Worried 

From this link:

 

sky.com/skyhuboptions

 

Select "Change your hub" and then use the link there to order it.

 

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