Hub not received

[Teehill+bawheid]

Hi, signed up 18th May, was supposed to go live on 2nd June. Still not received my hub, just says 'coming soon' on order tracking. Not heard anything else.

[Chrisee · Accepted solution]

@Teehill+bawheid sounds like your order has been delayed possibly by Openreach needing to do extra work. I have escalated your post to Sky who should be intouch inviting you onto a chat via the forum. Look out for a message and a chat button on the forum pages. Hopefully they can tell you what is going on.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Teehill+bawheid . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Teehill+bawheid]

Hi @Lisa-P1987, I started a chat yesterday and put in my sky account details but never heard anything after that. Can this be reopened please?

[Daniel0210]

@Teehill+bawheid 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Teehill+bawheid.

[Lisa-P1987]

Thanks for chatting to us @Teehill+bawheid . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks