Hub not delivered

[D0mino]

We have an engineer booked today, a text to confirm our broadband is active but the hub still hasn't arrived. This was due for delivery on Monday - absolutely ridiculous considering we are paying for the subscription yet are unable to use it. RM tracker shows unable to attempt delivery on Monday and no attempt has been made since! 

[TechmanagerMal]

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@D0mino wrote:

We have an engineer booked today, a text to confirm our broadband is active but the hub still hasn't arrived. This was due for delivery on Monday - absolutely ridiculous considering we are paying for the subscription yet are unable to use it. RM tracker shows unable to attempt delivery on Monday and no attempt has been made since! 

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You need to call Sky to sort this out as we are predominately customers on the forum.

[D0mino]

We have contacted sky who have advised to plug it in when it arrives! 

[Highlinder]

@D0minoWas there a card left by RM to collect the router from the delivery office?

[D0mino]

@Highlinder no, no card left (the delivery office is less than a mile away too which is frustrating) last update showing at 6:20pm on Monday saying they were unable to attempt delivery, no attempt has been made since and no further updates. 

[Highlinder]

@D0minoIf you have the information on the package like the long number. Could go down and ask for it. Take ID with you and say that you are looking for this if it is at the delivery office.

[D0mino]

Will ask hubby to pop down when the engineer has been 👍

[Highlinder]

@D0minoLet us know how you get on and see why the hub was not delivered when it was supposed to have been.

[D0mino]

The sorting office do not have the parcel, they advised that they use a lot of agency drivers who stop work at a certain time so wouldn't have delivered past then. They can't track it and its basically sat in a van somewhere! We contacted RM by email who have just said that the sender needs to open a case if it's been longer than 10 days. All a bit ridiculous really. I will try and contact sky again and see if they will send a replacement.

Thanks for your help 😊

[Highlinder]

@D0mino  So there is no tracking information on this package at all?

[D0mino]

This is still the only update showing from RM, no more attempts to deliver, no red card and its not at the DO. My sky account still shows expected delivery on Monday 06 March. 

[Highlinder]

@D0mino  At this point I would just give Sky a call and let them know the situation of the missing router and that your broadband service is active, but you have no router.

[GD1]

@D0mino  If it's at the DO then Royal Mail have it, have you been to the DO to enquire?

[Highlinder]

@GD1I already asked this and the delivery office have said that this delivery has been handed to an agency driver.

Information in post 9.

[D0mino]

@Highlinder I will try and contact them again as they weren't very helpful last time, just advised to plug it in when received!