Hub not arrived

[Mancityfan21]

I have ordered a new sky hub and it's still not arrived and the engineer will come tomorrow for the visit

can anyone help

[Highlinder]

@Mancityfan21What information does it give you when checking track orders in my account?

[Mancityfan21]

It just says coming soon

[Highlinder]

@Mancityfan21  You will have to wait till you have been activated before Sky can do anything about your router not being sent out before your activation date.

[Mancityfan21]

So will the engineer need the sky hub to do what he needs to do 

[Mancityfan21]

The activation date is also tomorrow 

[Laing1]

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@Mancityfan21 wrote:

I have ordered a new sky hub and it's still not arrived and the engineer will come tomorrow for the visit

can anyone help

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@Mancityfan21 what broadband have you ordered and when is your activasion date ? is your activasion date also tomorrow ?

[Mancityfan21]

I ordered the ultra fast broadband im pretty sure and the engineer also never showed up 

[Laing1]

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@Mancityfan21 wrote:

I ordered the ultra fast broadband im pretty sure and the engineer also never showed up 

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@Mancityfan21 What does it say when you check my orders on the my sky app as it should give you an update mine told me everything I needed to know abount my upgrade to ultrafast ie when the hub was being sent out and what date the engineer was due  also I had a message to contact sky as there was a problem due to openreach needed to dig the pavement so it should say something 

[Mancityfan21]

All it says is it's coming soon for the hub and for the engineer it said they were coming yesterday but no one came

[Laing1]

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@Mancityfan21 wrote:

All it says is it's coming soon for the hub and for the engineer it said they were coming yesterday but no one came

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I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Mancityfan21 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Mancityfan21]

Sorry I still need help

[Highlinder]

@Mancityfan21 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147