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Discussion topic: Hub lights are all on but no Internet on tv or phones

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This message was authored by: Ashes4a

Message posted on ‎22 May 2025 06:13 PM

Hub lights are all on but no Internet on tv or phones

As above. Lights are on hub. All green Wifi saying connection failed. Have tried pressing arrows to connect to tv but nothing happening
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎23 May 2025 08:17 AM

Re: Hub lights are all on but no Internet on tv or phones

Posted by a Superuser, not a Sky employee. Find out more

@Ashes4a  What colour are the lights on the router that you have no internet on your devices. If you follow the link below picking your router it should help determine what the issues could be.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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