Discussion topic: Hub intermittently failing
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Message posted on 03 May 2024 12:20 PM
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Hub intermittently failing
My Sky Broadband keeps *intermittently* failing. It works perfectly for a few hours and then fails for a few minutes. I've tried the usual unplug, turn it off and on again - and it still does the same periodal failures. My postcode is PH33. I can't find a phone number to speak to a human being, to determine whether it's an area engineering problem or if my hub is faulty. Would someone from Sky please provide answers and assistance. Thank you.
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Message posted on 03 May 2024 12:24 PM
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Re: Hub intermittently failing
@JohnnyGG When you say the hub is failing what lights on the hub are going out or is the hub doing a power cycle?
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Message posted on 03 May 2024 01:47 PM
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Re: Hub intermittently failing
It's the internet and voice lights which keep going orange.
Message posted on 03 May 2024 09:07 PM
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Re: Hub intermittently failing
@JohnnyGG Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
Do this on a mobile device while the issue is happening.
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