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Discussion topic: Hub hasn't been delivered and cant get through to chat to an agent

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Avatar for DLilley
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This message was authored by: DLilley

Message posted on ‎23 Jan 2024 10:52 AM

Hub hasn't been delivered and cant get through to chat to an agent

Hi there,

 

My Internet is due to be activated on Friday yet my hub is still showing as waiting to be dispatched on tracking. 

Also I've tried to get through to chat to an agent and keeps saying go back to previous page or sign in (which am).

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎23 Jan 2024 10:59 AM

Re: Hub hasn't been delivered and cant get through to chat to an agent

Posted by a Superuser, not a Sky employee. Find out more

@DLilley 

There's still time. Routers are normally dispatched to arrive a day or two before your activation. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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