My line was installed by and engineer on the 7th October. I called Sky that day to ask where my hub box was and I was told that they would not deal with it until the line was installed. I called the next day and I was told that they would look into it and call me back. I called 2 days later as I had no call back and I was told that the they were going to cancel my account and reopen it to trigger another Hub box being sent (11th October). I called the Monday (14th) to say that I didn't have any notification of my Hub box being sent, they said they would look into it. I called on Tuesday where I was told that they couldn't help. I called on Wednesday and someone raised a ticket. I called on Friday and I was told that the order for the Hub box was placed on Thursday 17th October and I would receive it saturday or Monday. I called Tuesday 22nd and another ticket was raised. I received a text on Wednesday and was told that the issue was being looked into. I called on Friday and was told that I would recieve a call on Saturday with an update. I received a text on Saturday 26th and was told that the issue was not resolved. I received a call on Sunday to be told that the issue had not been resolved. I received I text today 28th October - 3 weeks after I was meant to have wifi - and told that I will be updated on Friday the 1st Novemeber. I have been billed by Sky for a product that I do not have (22nd October) I have been charged a £10 admin fee for cancelling and reopening my account enven though it was Sky who cancelled and reopened (I had to make aother phone call to have the admin fee taken off). Because Sky cancelled my account I have now lost the introductory voucher that I was meant to get by signing up to sky as a part of their offer. Try an guess how upset and angry I am. I work from home and have to pay commuting bills to travel to the office everyday because I don't have a hub box and Sky has a customer service centre that is unable to help their customers. I am a single mother and have had to take my daughter out every night so that she can do her homework with any free internet that we can find. I am at my wits end.
