Hub SR203 Firmware update has reset network name and password

[Snigehere]

Today my hub received a fireware update to my hub 

ModelSR203

Firmware Version7.02.0501.RM

On restart after this update my wifi network namme and password were set back to the default.

I went to the settings and tryed to change this back to my chosen SSID and the page just gave an error 

Anyone had this issue?

as a work around I download the settings, manually changed the name and re-uploaded it but it failed and forced back to defaults..

I will try again later in the day .... I wonder if they limited the characters of the network ssid .... mine is 9 charagters long with a hyphen .... 

This page isn't working at the moment

192.168.0.1 didn’t send any data.

ERR_EMPTY_RESPONSE

[Chrisee]

@Snigehere first step is to power down the hub for 30 seconds and allow it to reboot fully which takes a few minutes thst alone may restore your settings.  If not try the web interface at !92.168.0.1 - do not add anything to thst string like http or w.w.w it is an internal IP address -. When logging on try not to use Apple devices as Sky's web interface czn be reluctant to load and when in changes are made they often dont stick. Windows and Android devices seem fine.

[Snigehere]

Hi - Thanks for your fast response.

I have powered off and left it for 30 seconds then back on again but it did not solve it.

I do not use https (it will not work with that anyway)

I have used teh chrome browser under windows 10, the microsoft edge browser under windows 10 and the chrome browser under windows and all are the same.

The next step is to factory reset but I am reluctatnt to do that until I have exausted all routes as I have 50 reserved addresses for smart devices and some firewall rules set so re-configurint will take some effort. 

[Snigehere]

Thanks @Chrisee

So I have managed to work around the issue

I took a backup of my config then did a factory reset.

Even with the factory reset done (I verified my config was gone) I was unable to change the wifi details.. I got the same error as I reported.

I then manually edited my configuration file to change the ssid and password and then using the router restored the configuration and I am now working again.

I am in discussion with sky support but that is not the best since it moved overseas.. scripted responses only.  Next step will be to send me a new router... 

[Chrisee]

@Snigehere glad you got it sorted but you are wrong about Sky support.  The majority of calls are answered in the UK Sky have a number of huge call centres with the largest being in Livingston near Edinburgh.

Like most larger ISPs the agents are not engineers and they answer calls across the range of Sky products using a knowledge base system. If you require expert support you will need to move to one of the ISPs who offer thst service like Zen.

[Snigehere]

Thanks @Chrisee 

So really the issue is not solved.. its just worked around.

While I understand you are a great asset to the forum and were kind enough to make some suggestions I don't think it's appropriate to tell me that I am wrong about support.  I am simply stating my experience today which was not good.

I am not new to sky - i have past positive experience of support from the UK team in livingstone to make that comparison.

[Snigehere]

This has been solved  by sky replacing my router.  I notice that the replacement router has Firmware Version 7.02.0501.R as opposed to 7.02.0501.RM which was deployed to mine.

Before the forced upgrade I had 7.02.0203.R and had other issues when trying to maintain the reserved IP list and firewall rules - this was discussed in https://helpforum.sky.com/t5/Broadband/Cannot-change-any-setting-on-sky-router/m-p/4219406 ... it seems that the new router (or maybe new firmware) has also solved this issue.