How to replace failed power adaptor for broadband Hub

[frenchie45]

How can I get a  replacement for my Broadband Hub power adaptor which has failed - ie. the Hub does not light up at all, but the socket is fine??  I have found an old adaptor with similar specs which works for now, but I dont really want to use it any longer than  I have to... 

[Highlinder]

@frenchie45Call Sky and they will send you out a new router with a replacement power adaptor.

[frenchie45]

Thanks for that; I have tried, but I could not get any sense from the the robotic answering system... so I'm here looking for any way to make human contact to ask for a replacement...

[Chrisee]

@frenchie45 I have escalated your post to a Sky team who support the forum who will invite you onto a chst session when thry pick up the message. This will becthrough the forum where a chat icon will appear. Hopefully they will be ablecto help sort the issue for you.

[frenchie45]

Many thanks for your intervention Chrisee;  that is really helpfull!

Hope they will be in touch soon...

[frenchie45]

Hi Chrisee

I have'nt heard back from Sky - I wonder if you could refresh the issue for me 🤔 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to frenchie45.

[Lisa-P1987]

Thanks for chatting to us @frenchie45 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks