How to find out if I can leave with no penalties

[AdeC71]

Looking at broadband offers from elsewhere, I have found much better deals. I don't watch TV yet am being charged £5 a month for that, and my broadband is £31 a month with my normal broadband speed being 25-27mbps. According to the Sky guarantee I should be getting 55mbps and according to comparison sites I should be getting around 36mbps. 

So for the speed I am getting and the price I am paying I now wish to try another provider, how do I find out if I can leave with no penalty?

[TimmyBGood]

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@AdeC71 wrote:

how do I find out if I can leave with no penalty?

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What if my speed’s lower than it should be?

My Broadband will check your speed, and if it’s fallen below your Guaranteed Minimum Download Speed, get in touch to claim money back.

• We’ll credit you one month’s Broadband & Talk subscription (excluding Sky Broadband Boost) including any call features - you won’t be credited for any calls charges.
• And, if it’s within the first 30 days of your broadband being activated, we’ll also give you your money back for any upfront setup costs.

And if you want to, you can change your broadband package at no extra cost or cancel with no early termination charges at any time within your minimum term.

https://www.sky.com/help/articles/sky-fibre-speed-guarantee 

[AdeC71]

Thank you for that. Do you know if I can arrange for that payment and cancel online or do I have to phone and speak to someone?

[jamesn123]

@AdeC71 

You need to phone. Also worth noting that you cant just leave your contract because your speed has fallen below. You have to give Sky a chance to resolve the line fault, only if they cant resolve it can you walk away without charge. 

[AdeC71]

I was hoping that wouldn't be the case.

Thank you both @TimmyBGood and @jamesn123 for taking the time to reply.