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Discussion topic: How to contact human customer service to terminate service

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This message was authored by Taeho This message was authored by: Taeho

How to contact human customer service to terminate service

Hi,

 

The connection drop is too much. They  say it's openreach problem but no, my previous internet in the same house , TalkTalk for 3 years, was slower but never had this kind of instability. Once it drops it lasts for a couple hours. Can't work from home, it's significant damage to my life.

 

Engineers visited couple times already and they could not find problems. 

 

Long story  short, I want to discuss a human customer service, not the automatic answers (this is also disappointing point - why they don't provide easy way to chat with their service?) because I'm out of patience and wish to early-out from the service. 

 

Using email/text/chat - any options?

Thanks

 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: How to contact human customer service to terminate service

Posted by a Superuser, not a Sky employee. Find out more

@Taeho   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: How to contact human customer service to terminate service

Posted by a Superuser, not a Sky employee. Find out more

@Taeho   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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