How to change activation date on any new Sky contract?

[Lottie1]

New consumer, have just bought tv & broadband package for new home.

Puck will arrive 3 days before I move, activation will commence one month after I move in.

Both unhelpful to me, but I was given no choice over dates for either.

How can I change the activation date?

[SKY1992bf]

@Lottie1  You can't change the date, you would have been given the earliest date openreach can connect you up 

[Lottie1]

Thanks so much - finally, a clear piece of information!

I wonder why the timings of new contracts and activations are not published when luring in new customers.

Could someone please feed this back to management?

I would have been ok with the dates if I have been warned.

And why the months apart between receiving the equipment, and activation? 

I will be paying for weeks before being able to use any of it.

[Mark39 · Accepted solution]

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@Lottie1 wrote:

Thanks so much - finally, a clear piece of information!

I wonder why the timings of new contracts and activations are not published when luring in new customers.

Could someone please feed this back to management?

I would have been ok with the dates if I have been warned.

And why the months apart between receiving the equipment, and activation? 

I will be paying for weeks before being able to use any of it.

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The activation date for your broadband is reliant on Openreach availability, which Sky have no control over, unfortunately. 

[Lottie1]

THANK YOU!

[SteveLP]

You'll only be charged from activation date when the service starts. Guess they send the hardware early as it'll be automated and most people won't need to wait a month. Mine was in a week as the FTTP line already there