How is this legal/fair

[Karl62]

So this morning sky have cancelled my contract becaause of a "system error"? Now have set me up with a new contract but have advised I will be out of interest for a week now. 

For the inconvenience have credited £15 to my account. I have expressed £15 is nothing in relation to the inconvenience this has caused me just setting up the new contract and now a week without internet.

Can someone explain to me how I can agree to a 24 month contract for then sky to just cancel it by mistake and then leave me without internet for a week and only offer me £15...

If any customer ever wants to leave a contract early then get charged the absolute maximum sky can. Yet when sky do it to customers we get next nothing in return 😂

Absolute joke and feel something illegal has gone on. Why is someone accessing my account to cancel services without my knowledge surely that's gotta have something to do with failing gdpr???

[Daniel0210]

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@Karl62 wrote:

then leave me without internet for a week and only offer me £15...

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@Karl62 

You haven't said how much your broadband monthly payments will be (and we don't need to know) but unless you're paying £60+ a month a £15 good will gesture for one week seems reasonable. 

[Karl62]

How does that seem fair? 🤔 A week's inconvenience without internet cost significantly more.... Has cost me more being on the phone trying to sort it out this morning. And missing work.... 

Netflix subscription and other subscriptions that use internet also end up costing more than that suggested.  

• If you cancel on sky you pay early cancellation charges and X amount for missed months ect ect.... So what gives them the right to "accidentally" cancel a contract and no have the same "fine"??